Have questions? We have answers.
At Trigacy Studio, we’re committed to making our services as transparent as possible. Let it be our process, pricing or delivery terms about the corporate films and videos we do, we aim to make it crystal clear to you. On this page, you’ll find answers to the common questions about our services.
If you have any other questions, please feel free to call, email or WhatsApp us to get started.
Excellent question. The truth is- video is king. There’s simply no better way to tell your startup or company’s story than via a video. A corporate video can be anything- a promo video for your products or services or just an introduction to your company. In every sense, a corporate video will help immensely in your marketing.
We literally have worked on 100s of videos for companies from all parts of the globe. As we’re a full fledged digital marketing agency, we not only bring our video production skills to the table, but we also bring our marketing sense. Instead of working with a freelancer or other companies who don’t really understand what comes ‘after the video has been shot’, with us, you can have a better chance of actually getting results from your videos.
We generally work on corporate films like company promo videos, product introduction videos, event highlight videos or company director video, etc. But we’ve worked on many other types as well like music videos, training videos or animations. We’re focused on corporate film making in Pune and working with startups is our specialty.
No. We can work on off-Pune projects as well. We sometimes do travel to other cities for shoots and we’re comfortable with that. But it’s true that generally we work on projects in and around Pune only.
A simple email to firstname.lastname@example.org will do. You can also create a folder on any online drive like Google Drive and share the link with us on WhatsApp.
We use only the best-in-class equipment and software for our projects. Straight from a high definition camera, excellent lights to top class editing software, we make sure that we’re leaving no stone unturned to bring your project to life.
We can share the video(s) with you in any supported format you’d like. Generally, .mp4 and .mov are the formats most devices and websites prefer.
Yes, of course. One professional filmmaker from our team will be assigned to your project who will be your point of contact. From start to finish, they will ensure that all your requirements are understood and that the project is delivered accordingly.
No. We’ll request payments from you in 3 phases as mentioned in our Process. But it’s convenient for both of us if you pay the full amount in advance. That will allow us to mobilise things quickly and deliver the project on top-priority.
Be sure about this. There are NO hidden charges. You only pay what you see. We also do not have any contracts. Billing will be done online.
You can use your credit/debit cards, net banking, UPI or bank transfers to pay us. We only accept online payments. We’re unable to accept payments in cash.
You can cancel your project anytime before the shooting day and we will refund your full paid amount. However, once we complete the shooting, we won’t be able to cancel or refund the project.
Yes. You’ll get 100% commercial rights for all the work we do for you. If you’d like, we can also provide you a signed release letter.
If there is a mistake on our part, we’ll be happy to re-shoot it at no extra cost to you. But if you’d like to change anything in the video that has to be reshot, then we’ll have to charge you for the extra time. We hope you understand.